Terms & Conditions

Emerald Urgent Care Centre – Belfast

1. Definitions

“Clinic” refers to the Emerald Urgent Care Centre providing services.
“Patient” means any individual receiving medical care from the Clinic.
“Practitioner” includes doctors, Advanced Clinical Practitioners (ACPs), nurses or any regulated medical personnel.
“Services” refers to medical consultations, urgent care, prescriptions, diagnostics, and any treatment provided by the Clinic.
“Appointment” means a scheduled time for the Patient to receive Services.
“GP” refers to the Patient’s General Practitioner under the NHS or private care.
“Insurer” refers to a third-party health insurance provider covering the cost of care.

2. Payment

  • Full payment is required prior to or at the time of the appointment.
  • Payments can be made via our online portal or link sent upon booking.
  • We accept major debit/credit cards (excluding AMEX).
  • Card details are processed by ClearAccept, PSD2 SCA compliant.
  • We do not accept cash or cheques.
  • Services not covered at the point of consultation may incur additional charges (e.g. prescriptions, referrals, testing).

3. Holding Card Details

  • Card details are securely processed through our payment provider.
  • Card details can be stored if Patient requests to do so.

4. Cancellation Policy

  • Missed appointments or non-attendance without notice will be charged in full.
  • We reserve the right to cancel appointments due to Practitioner unavailability or operational issues. In such cases, you will be offered a rescheduled appointment or refund.

5. Service Provision

·       We aim to provide timely, professional care for minor illnesses and urgent non-emergency needs.

·       We do not provide emergency or out-of-hours services.

·       All care is delivered by qualified professionals registered with appropriate UK regulatory bodies.

·       Patients are advised to remain registered with an NHS GP for continuity of care.

6. Prescriptions

  • Issued at the discretion of the Practitioner following clinical assessment.
  • Controlled substances, high-risk medications or restricted drugs will not be prescribed.
  • Prescriptions may be fulfilled by nominated pharmacies or collected directly by the patient.
  • Patients must show valid photo ID to collect medications.
  • We are not responsible for pharmacy delays or refusals to dispense.

7. Practitioners

  • All Practitioners are regulated by relevant UK healthcare bodies (e.g., GMC, NMC, HCPC).
  • The Clinic may employ doctors, ACPs, and other registered professionals.
  • Practitioners operate in accordance with current clinical guidelines and legal standards.
  • The availability of specific clinicians cannot be guaranteed.

8. Regulation

  • Our services are subject to healthcare regulations and inspections by appropriate governing bodies (e.g., RQIA, CQC if extended to England-based franchises).
  • The Clinic maintains all required licenses, professional indemnity, and insurance.

9. Communication with Patients

  • Our main method of communication is via email and SMS.
  • By registering with us, you consent to receive appointment details, test results, and follow-up instructions electronically.
  • All communications comply with UK data privacy and electronic communication laws.

10. Communication with Third Parties

  • With your consent, we may communicate with your GP or insurer regarding your treatment.
  • In certain cases (e.g., safeguarding concerns), we may be legally obliged to share your information.
  • We will never disclose your data to third parties for marketing or non-clinical purposes without consent.

11. Data Protection

  • We handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
  • Our full Privacy Policy explains how your data is collected, used, and stored and is available on our website.
  • You have the right to access, amend, or request deletion of your personal data. Requests will be reviewed in accordance with legal and clinical obligations related to health records.

12. Events Outside Our Control

We are not liable for any delays or service interruptions caused by events beyond our control, including but not limited to:

  • Natural disasters, pandemics, strikes, or governmental restrictions.
  • IT or utility failures, or practitioner illness.
    In such cases, we will reschedule appointments or issue refunds where appropriate.

13. Complaints

Complaints may be made:

  • Verbally to any member of staff (these will be documented)
  • In writing (letter or email) to Mr Jonathan Davies
  • Using the complaints form available in reception or online

Contact details are available on our website and in the patient complaints leaflet.

Timescales for Complaints:

  • Complaints should normally be made within 6 months of the event (or knowledge of the issue)
  • We will acknowledge all complaints within 3 working days
  • We aim to respond in full within 20 working days
  • If a delay occurs, we will provide updates every 10 working days until resolution

14. Governing Law

These terms are governed by the laws of Northern Ireland.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Northern Ireland, unless otherwise required by consumer rights in your country of residence.